Last Updated: [Insert Date]
1. General Warranty Overview
RealFookParts.com (“we”, “us”, or “our”) specializes in supplying heavy equipment spare parts. This policy outlines the limited warranty coverage for products purchased through our platform.
2. Products with NO Warranty
The following categories of parts are sold “AS IS” and DO NOT include any warranty:
- OEM (Original Manufacturer) Parts (if customer request, but we don’t sell on the site)
- Remanufactured Parts
- Reconditioned Parts
- Aftermarket Parts in These Specific Categories:
- Hydraulic Components (e.g., pumps, valves, cylinders)
- Travel Motor Components
- Swing Motor Components
Note: These parts are excluded from warranty coverage regardless of installation status or condition upon receipt.
3. Limited Warranty for Eligible Aftermarket Parts
Coverage:
- Eligible non-hydraulic, non-travel motor, and non-swing motor aftermarket parts come with a 6-month limited warranty from the date of delivery confirmation (“Proof of Delivery”).
Warranty Includes:
- Repair or replacement of parts proven to be defective in material or workmanship under normal use.
Exclusions:
- Damage caused by:
- Improper installation, misuse, or negligence.
- Wear and tear from normal operation.
- Modifications, accidents, or exposure to extreme conditions.
- Failure to follow manufacturer guidelines.
4. Warranty Claim Process
To submit a claim:
- Contact Us: Email [support@realfookparts.com] within 7 days of discovering the defect.
- Provide Proof: Include:
- Order number and delivery confirmation.
- Photos/videos of the defective part.
- Installation records (if applicable).
- Evaluation: We will inspect the part to determine eligibility.
- Resolution: If approved, we will replace the part or issue a refund at our discretion.
Note:
- Return shipping costs for warranty claims are the buyer’s responsibility unless the defect is confirmed to be our fault.
- Repaired/replaced parts do not extend the original 6-month warranty period.
5. Disclaimers
- No Implied Warranties: We disclaim all implied warranties, including merchantability or fitness for a specific purpose, unless required by law.
- Limitation of Liability: We are not liable for indirect, incidental, or consequential damages (e.g., lost profits, downtime).
- Final Sale: Parts marked “AS IS” or “NO WARRANTY” are non-returnable and non-refundable unless damaged in transit.
7. Contact Us
For warranty inquiries or claims:
- Email: [support@realfookparts.com]
