Last Updated: [21-3-2025]
1. Order Processing & Dispatch
- In-Stock Products: Orders for items in stock will be processed and shipped within 2 business days after payment confirmation and order verification.
- Custom Orders: For parts requiring procurement (e.g., special orders), we will notify you of the estimated lead time and ship the product by the mutually agreed date.
2. Shipping Methods & Carriers
We prioritize fast and reliable global logistics services to ensure timely delivery, including but not limited to:
- DHL
- UPS
- FedEx
- EMS
- Other Fast Delivery (especially for small packages)
Delivery timelines vary by destination and carrier. For estimated transit times, please refer to the official websites of the respective logistics providers.
3. Customs & Import Duties
- Export Clearance: We handle export clearance in the country of origin only.
- Import Responsibilities:
- All import duties, taxes, customs fees, and clearance procedures in the destination country are the sole responsibility of the customer.
- We do not cover or reimburse any costs related to import regulations. Customers must comply with their local customs policies.
4. Address Accuracy
- Customers must provide a complete and accurate shipping address, including:
- Full recipient name
- Valid street address (no P.O. boxes)
- Correct postal code
- Active contact phone number
- Consequences of Incorrect Information:
- If delivery fails due to incomplete/incorrect address details, the customer bears all losses.
- No refunds, replacements, or reshipments will be provided in such cases.
5. Delivery Delays & Risks
- Uncontrollable Delays: We are not liable for delays caused by:
- Customs inspections
- Weather conditions
- Carrier operational issues
- Political or regulatory changes
- Lost/Damaged Shipments:
- Customers must file claims directly with the shipping carrier.
- We will assist by providing necessary documentation (e.g., proof of shipment).
6. Customs Seizure or Confiscation
- If a shipment is detained or confiscated by destination customs due to:
- Prohibited/restricted items
- Insufficient documentation
- Non-compliance with local import laws
- …the customer assumes full financial and legal responsibility. No refunds or replacements will be issued.
7. Tracking Information
- A tracking number will be provided via email or once the order is dispatched, or customer can log in the personal account on the site to check it from the order records.
- Customers are encouraged to monitor their shipment status directly through the carrier’s website with the given tracking number.
8. Returns & Reshipments
- Reshipments are only available for orders lost or damaged due to our error (e.g., incorrect product shipped).
- For returns due to customer error (e.g., wrong address), refer to the Article No.4 .
9. Contact Us
For shipping-related inquiries:
Email: [support@realfookparts.com]
